You should try to find help and support using in the following order:
At various point in the program there are help icons, these are usually symbolised by the standard Windows white on blue 'help' question mark.
Sometimes you will see a button with the word 'Help', you can click this button to bring up help specific to that section of the program. When viewing the main program screen you can also press the F1 key to view the Help file.
Please note: The help is online and created separately from the program, some features may be present in the program that are not mentioned in the help system. Screenshots may be of older versions of the program.
If you can't resolve your problem using the help system, you can e-mail support. Our email address is located on our contact page here.
The email system is checked regularly, so under normal circumstances we usually reply the same day.
If, after trying help and e-mail, you still require assistance then contact us by telephone (01772 369511 or +44 1772 369511 if outside the UK).