1. Introduction and General Terms
what information we may collect about you;
how we will use information we collect about you;
when we may use your details to contact you;
whether we will disclose your details to anyone else;
your choices regarding the personal information you have provided to us;
2. What information will you collect about me?
3. How will you use the information you collect about me?
We will use your personal information for a number of purposes including the following:
for "service administration purposes", which means that we may contact you for reasons related to the service you have signed up for (e.g. to provide you with password reminders or to notify you that a particular service has been suspended for maintenance);
to contact you about a submission you have made to the website, including any content you provide.
to personalise the way the website content is presented to you.
IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and
to analyse and improve the services offered our website or within our programs. e.g. to provide you with the most user-friendly navigation experience.
4. When will you contact me?
We may contact you:
in relation to the functioning of any service you have signed up for in order to ensure that we can deliver the services to you;
where you have opted to receive further correspondence;
in relation to any contribution you have made to our website; and
to invite you to participate in surveys about our services (participation is always voluntary)
Local pages will give you more information about how we will contact you in relation to specific services.
5. Will you share my personal information with anyone else?
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in paragraph 6 below. Generally, we will only use your information within our Company. However, sometimes we use third parties to process your information. We will require these third parties to comply strictly with our instructions and the we will require that they do not use your personal information for their own business purposes.
6. Offensive or inappropriate content on our website
If you post or send offensive, inappropriate or objectionable content anywhere on our website, or otherwise engage in any disruptive behaviour on our website, we may use your personal information to stop such behaviour. Where we reasonably believe that you are or may be in breach of any of the laws of England or Wales (e.g. because content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your employer, school e-mail/Internet provider or law enforcement agencies about the content and your behaviour.
7. What if I am a user aged 16 or under?
If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to our website. Users without this consent are not allowed to provide us with personal information.
8. How long will you keep my personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant service.
9. Can I find out what personal information you hold about me?
11. Cookies Policy - Information we collect from you
a. What is a cookie?
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. We may also use a number of independent measurement and research companies. They gather information regarding the visitors to our website on our behalf using cookies, log file data and code which is embedded on our website. We use this type of information to help improve the services and programs we provide to our users.